Frequently Asked Questions
Here are some of our most asked questions.
What will I get in my fruit box?
All our fruit boxes have approximately 45 pieces of fresh fruit. The selection will vary depending on seasonality and availability. We select the best varieties from top suppliers, so you will often get types of fruit not usually available at the supermarket.
You can add extras such as berries, a wide range of dairy products, snacks, and make specific requests if you need to. We can also supply a completely customised box of easy-to-eat fresh fruit or fruit basket if that is something you need, just contact us to find out more.
Where does the fruit come from?
We personally select our fruit at the wholesale Fruit & Vegetable Market in Dublin.
We also import unique varieties or exotic fruit from mainland Europe, as well as directly from Irish producers.
How do I order?
If you are setting up a regular order, you can simply create your order online and specify what day and time suits you best for your fruit and snack box delivery.
You can select to pay by Direct Debit or Credit Card.
An invoice will be issued by email at the end of each month for deliveries received within the month. This will be sent to the registered billing email address provided on the account. A monthly statement will also be issued by email to the registered billing email address on the account.
Have a question we haven’t covered?
Do I need to be there to take delivery of my fruit box?
We start delivering at 4am, every weekday. Your delivery time will depend on when we can access your building – if a secure location is available, we are happy to leave your fresh fruit box for later collection by someone on your team.
We will work with you to find the best way to deliver your box, and once this is established, we will always try to deliver within the same delivery window. Our delivery run is typically finished by 1pm.
What if I need to change my order?
When you first become a customer, an account will be created on our website. You can log on to change your order, add some items, change the delivery instructions, or even pause your order (if, for example, your office closes for the holidays).
You may make changes to your office snacks and fruit order up to 9am on the day prior to delivery or 2pm on a Friday in respect of a Monday delivery.
Can I see a fruit sample box?
Absolutely! We want you to be able to see the quality of our fruit boxes with your own eyes.
Just get in touch with us – email info@thefruitpeople.ie or call (01) 534 5821 – and we will organise a sample box to be delivered to your office so that you can taste our delicious fruit for yourself! Fruit at work is something we strongly believe in.
What happens if I have an issue with quality?
Customer satisfaction is our number one priority. If you are at all unsatisfied with the quality of our products, let us know on the day of delivery and we will resolve the problem as soon as possible.
At The Fruit People, we offer a no-quibble satisfaction guarantee policy!
How do I cancel my order?
We don’t lock you into a minimum contract; all we require is an email to info@thefruitpeople.ie before 9am on the day prior to delivery, or 2pm on a Friday in the case of a Monday delivery.
Can I send a box as a gift?
Yes, we can deliver a fruit box to any business address based in Dublin. Unfortunately, we are unable to deliver to hospitals or residential addresses. We can also put in a personal note on your behalf.
How do I pay?
Payment can be made by direct debit or credit card and this will automatically be deducted around the invoice due date (normally the 10th of the following month). An invoice will be issued via email at the end of each month for deliveries received within the month. This will be sent to the registered billing email address provided on the account. A monthly statement will also be issued by email to the registered billing email address on the account.
Where do you deliver your fruit boxes?
We offer office fruit box delivery to anywhere in the Republic of Ireland. Delivery within our Dublin delivery area is free as long as your order is over €16. Delivery outside of Dublin is €5 (exc VAT).
When do you deliver?
Deliveries start first thing in the morning, Monday to Friday.
If your office fruit delivery falls on a bank holiday Monday, we will deliver on Tuesday instead. We are very flexible with our service – you can get a food box delivery daily, weekly, bi-weekly, or whenever you need one. We recommend a delivery twice a week, so you always have a supply of fresh, ripe fruit.
Please note the cut off time for the Tuesday delivery on a Bank holiday is midday on the previous Friday.
What do I do with the empty boxes?
Our cardboard boxes are fully recyclable, so you can put them in the office recycling. Minimising our carbon footprint is very important to us, and we always reuse or recycle empty boxes where possible.
Do you only deliver fruit to offices?
We deliver much more than just fruit! We supply milk, non-dairy milk, bread, healthy snacks, tea and coffee – to name a few products – to offices. We can also deliver fruit and healthy snacks to employees working remotely from home in Dublin. Just get in touch with us – email info@thefruitpeople.ie or call (01) 534 5821 for more details.
Our delivery services includes fruit boxes and snack deliveries, coffee, dairy & beverage deliveries, kitchen, pantry & personal care deliveries and snack & fridge replenishment. The Fruit People also has kitchen equipment such as coffee machines, brewers, cereal dispensers for rent or sale. Additionally, we also offer office catering and lunch options such as office lunch delivery services or hot or cold meals for events.
What precautions do you have in place in respect of the current Covid-19 pandemic?
We are strictly adhering to social distancing practices with our operations and our deliveries. As a result, our delivery team is completely contactless. We’re happy to leave your order in a safe place, determined by you.
The whole process from sourcing and packing, through to delivery, follows the best hygiene practices. Because of this, our team has all the recommended safety equipment and are mindful of keeping a two-metre distance between others.
In addition to that we are offering customers the option of ‘personal’ fruit & snack packs for office delivery and ‘remote’ fruit & snack packs to send to your staff at home. Get in touch with the team by email info@thefruitpeople.ie or call (01) 534 5821 for more information.
How to place your order
Our snack experts carefully curate your food & beverage program and tailor it to match your needs, whether you are looking at a self-service Micro Market or on-site management.
Once we have your office or offices setup in the system, we will place your initial order with you. Whether it’s on a single day or multiple days, we have you covered.
No-stress invoicing for your finance team is our goal. You will receive a single-itemised monthly invoice which we can set up for payment on direct debit, or to be paid on account.